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The alarm system may be armed in the “Away” or “Stay” mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials ADT and transmits the message through a telephone line. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.
A false detection could be caused by the movement of objects such as balloons, blinds, and curtains within the range of a motion detector. If false alarm activations continue the motion detector may require relocation or adjustment by an ADT technician.
If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to the ADT Customer Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled.
Yes. In case of a power loss, the back-up battery will activate to maintain your alarm protection for several hours. In the event your battery is low, a low-battery signal will be sent to your Customer Monitoring Center so you can be notified.
Just call the ADT Customer Monitoring Center) with your changes. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from ADT.
When your security system is triggered, an agent dials the number of the protected site. If no one answers or if the person who does answer cannot identify him or herself using a password or PIN, the agent will call the police The agent will try to contact a person on your call list. Remember to notify your contact people if you plan to be gone for an extended period. When one of the people listed on your call list arrives at the site after an alarm goes off while you’re gone, they must first check the outside of the premises before entering the protected site. It is strongly recommended to wait until the police arrive before entering the premises. For an effective response, contact people should:
No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and ADT will request emergency services.
When a monitored security system is activated, it is connected to a monitoring centre via the phone line (for hard wire) or GSM (for wireless customers. If a detector goes off while the system is activated, the phone line or GSM automatically sends a signal to our monitoring centre.
No. The security system is connected to ADT’s national network of monitoring centres. Our staff confirms each alarm signal and determines how to respond based on the situation
Many municipalities now charge fees when police are dispatched to respond to false alarms. By-laws vary from one municipality to another.
Only ADT has six company-owned Monitoring Centers that provide you with 24/7 fast response.
ADT is the largest company of its kind in both the U.S. and Canada.
Only ADT has six company-owned Monitoring Centers that provide you with 24/7 fast response.
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